Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Friendly staff
Great location
Smell of cigarette smoke
Noise in the mornings
7.2/10
Very good
Rooms
7.6
Location
7.9
Service
7.9
Dining
6.7
Guest reviews
7.2/10
based on 7 reviews
7.7
7.7/10 based on 3399 reviews
Alan
United Kingdom,
January
2024
6.8/10
The hotel offers nice and clean rooms, but there are better options available for less money. The cigarette smoke smell was a downside, detracting from the otherwise fresh room. The service was friendly and accommodating, though lacking details for first-time visitors. The location is convenient with easy access to parklands and shops, but not ideal for finding nearby food and coffee. The dining experience was a bit disappointing with limited options for the price. Overall, it's a decent choice with room for improvement.
Rooms
7.0
The room was nice and clean, but the cigarette smoke smell was a downside.
Service
8.0
The service was friendly and accommodating, but lacked details for first-time visitors.
Location
6.0
The location is convenient with easy access to parklands and shops, but lacks nearby food and coffee options.
Dining
6.0
The dining experience was a bit disappointing with limited options for the price.
Facilities
7.0
The hotel offers basic facilities, nothing extraordinary.
Philip
United Kingdom,
December
2023
7.8/10
The hotel had spacious rooms with a view over the swimming pool, but the check-in process was delayed. The service was kind, but some staff members tried to charge extra for parking. The location was ideal, near parklands and a train station, though not as posh as other 4-star hotels. The dining experience was pleasant but didn't offer a wide selection. Overall, a great stay with minor inconveniences.
Rooms
8.0
The rooms were bigger than expected and had a balcony with a view over the swimming pool.
Service
7.0
The service was kind, but there were instances of trying to charge for parking included in the room rate.
Location
9.0
The location was ideal, across the road from parklands and a short stroll to Queen St mall.
Dining
7.0
The dining was really nice and generous, but the spread was limited.
Facilities
8.0
The facilities provided were adequate for a comfortable stay.
Bruce
United Kingdom,
December
2023
8.0/10
The Acacia Inn is a cozy spot, offering huge and comfy rooms. The staff is incredibly nice and informative, always managing to smile, even during busy times. The location is great, very central and not noisy, with just a slight uphill walk to the city centre. The dining options are decent, with a hot buffet and true continental breakfast. However, the hallway light being on all night under the door was a minor inconvenience.
Rooms
9.0
The room was huge and comfy.
Service
8.0
The staff were incredibly nice and informative.
Location
9.0
The location is great, very central and not noisy.
Dining
6.0
The dining was ordinary.
Facilities
8.0
The facilities were nice.
Samuel
United Kingdom,
August
2023
7.8/10
My stay at the hotel had its ups and downs. On one hand, the location was excellent, with convenient access to the city and a lovely view of Roma St Parklands. However, the room had some issues like a lingering smell of cigarette smoke and noise from the pool area in the early mornings. The service was top-notch, offering a 5-star treatment and being very accommodating. The dining options were good but at an extra cost for hot breakfast. Overall, a mixed experience with some highlights and disappointments.
Rooms
7.0
The room was generally clean, but the smell of cigarette smoke and noise from the pool area in the mornings affected my stay.
Service
9.0
The staff provided excellent service, giving a 5-star treatment and being very accommodating to my needs.
Location
8.0
The hotel's location was excellent, close to the city and with a beautiful view of Roma St Parklands.
Dining
7.0
The dining experience was good overall, but having to pay extra for hot breakfast was a downside.
Facilities
8.0
The hotel offered a variety of facilities to make the stay comfortable and convenient.
Friendly staff
Smell of cigarette smoke
Kevin
United Kingdom,
July
2023
8.2/10
The hotel is conveniently located near a beautiful park, just a short walk to the city center. The rooms are in need of an update, but the pool deck access is a plus. The service is top-notch with excellent amenities, but it can get busy at times.
Rooms
7.0
The rooms are getting a little tired and could do with an update, but the pool deck access is a nice touch.
Service
9.0
The service, though great, can be busy. The staff are 5-star and offer various amenities such as room service, dry cleaning, and housekeeping.
Location
8.0
The central location near a beautiful park and close to the city center is convenient for transit travel. Not right in the city heart but just a short stroll away.
Dining
9.0
The complimentary breakfast is excellent, offering a wide selection of items that are always fresh and satisfying.
Facilities
8.0
The facilities are great, with everything you need for a comfortable stay.
Robert
United Kingdom,
June
2023
8.0/10
My stay at the hotel was really pleasant overall. The rooms were spacious and clean, and I was impressed by the friendly staff. However, the smell in the room reminded me of my Nana's house, and the change of rooms to a lower floor was a bit inconvenient. The location was convenient for my business meeting, but the loungers were uncomfortable and the nearby building site was a downside.
Rooms
8.0
The rooms were spacious and clean, even though the smell was a bit odd.
Service
9.0
The staff was incredibly friendly and helpful during my stay.
Location
7.0
The location was very convenient for my business meeting, but the loungers and noise from the building site were a drawback.
Dining
8.0
The dining experience was good overall, with a variety of options available.
Facilities
8.0
The hotel facilities were good and met my needs during my stay.
Cindy
United States,
May
2023
6.0/10
The hotel has a very relaxed atmosphere and clean facilities, but the dining options were limited. The location is excellent but a bit far from restaurants. Service was hands-off with some struggle navigating luggage. Overall, the stay was comfortable but with some inconveniences.
Rooms
7.0
My room was down the corridor from the foyer and clean and comfy, but it was not made up despite leaving the door card out.
Service
5.0
The staff were fairly hands-off and not very helpful. I had a hard time with the luggage trolley, and they weren't informative about local attractions.
Location
8.0
The location was excellent with a very relaxed atmosphere, but a little far from nearby restaurants and the main hub.
Dining
5.0
The dining experience was subpar and expensive, with limited options.
Facilities
6.0
The secure car park was close to the city and difficult to maneuver. The hotel offers room service and laundry facilities.
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